1. Overview/Acceptance
By placing an order or using our site or services, you agree to these Terms & Conditions. These Terms govern sales of instruments, accessories, repairs, and related services by Anka Custom.
2. Definitions
“Customer” or “you” refers to the purchaser or person placing an order.
“Goods” refers to guitars, parts, accessories, and other tangible items.
“Services” refers to repairs, setups, custom-build work, warranties, and other non-tangible services.
3. Orders, Quotes & Deposits
Custom instruments require a non-refundable deposit of [X%] (unless otherwise noted). The deposit secures the build slot and materials.
Quotes are valid for [30/60] days unless stated otherwise. Final pricing may change if the scope changes or if materials become unavailable.
We reserve the right to refuse or cancel orders for any reason (e.g., suspicious payment activity or inability to obtain materials).
4. Payment & Pricing
Payment methods accepted: credit card, PayPal, and bank transfer. Full payment is required before shipping for stock items; custom builds follow a deposit plus progress-billing schedule.
Prices are in U.S. Dollars and do not include shipping unless specifically indicated. We may adjust prices in the event of obvious typographical errors or supplier cost changes.
5. Lead Times & Delivery
Lead time for custom builds is estimated at 6 months from deposit; this is an estimate only. We are not liable for delays caused by suppliers, shipping carriers, or force majeure.
Shipping: title and risk of loss transfer upon shipment (or upon pickup, if applicable). The customer is responsible for shipping costs, customs duties, and import taxes for international deliveries.
6. Cancellations & Changes
Custom build cancellations after 15 days may incur charges for materials and labor.
We will make reasonable efforts to accommodate change requests, but changes may affect pricing and lead time.
7. Repairs & Non-Warranty Service
Repair estimates are provided upon inspection. Non-warranty repairs require customer approval before work begins.
We are not responsible for pre-existing damage not disclosed when the item is received.
8. Intellectual Property
All artwork, photos, written content, and website design are our property or used with permission. Customers may not reproduce our content without prior written consent.
Custom design elements produced for a client (such as inlay designs or logos) are subject to a separate agreement.
9. Limitation of Liability & Disclaimer
EXCEPT WHERE PROHIBITED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES.
10. Privacy & Data
We collect and process personal data only as needed to fulfill orders and communicate with you.
We will never share or sell your personal data to any third party under any circumstances, unless required by law.
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of [State/Country]. Disputes will be resolved in [County/City] courts unless both parties agree to arbitration.